What is Temperature Assurance?
Temperature Assurance is our commitment that every chocolate arrives as flawless as when it left our kitchen. A carefully designed layer of protection, ensuring your gift is preserved in its finest condition from start to finish.
Premium Protection
Advanced insulated packaging with gel ice packs keeps your chocolates at the best temperature.
Free Shipping
You can enjoy free shipping on all chocolate orders above $99 across Canada.
Express Delivery
Faster shipping routes minimize heat exposure. Most orders arrive within 2-3 business days.
The Gift-Ready Guarantee
We take utmost care to ensure your chocolates arrive in gift-ready condition. In the rare event they are affected in transit, we’ll make it right.
If your order arrives damaged or incorrect, please take a photo upon delivery and contact our Customer Service team at 1.888.478.7397 ext 4 or email customerservice@purdys.com within 3 days so we can assist you with a replacement. Proof of damage is required. Please note that we do not accept returns. Exceptions may apply for international shipments as we cannot guarantee the quality of chocolates shipped outside of Canada & US.
Cool Deliveries, Warm Reviews
The Art of Chocolate Care
Here are a few simple practices you can follow to help preserve your chocolate at its very best, so every bite feels just as it should.
Avoid Refrigeration
Excess humidity can cause “sugar bloom”, a harmless natural white finish that may alter their appearance, but not its taste or quality.
Keep it Cool
The sweet spot for storing your chocolates is 18°C–22°C. A cool, dry pantry is chocolate's best friend.
Chill with Care
If you must refrigerate, wrap and store your chocolate box in an airtight container first to lock out moisture.
