Curbside Pick Up is now available at our Factory Shop. Learn more here.

It won't make it in time for Easter but we'd still love to pack your order.

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March 30th 2020

PURDYS SHOPS CONTINUE TO BE CLOSED

Thank you for all your support during this challenging time. We feel so fortunate to have such amazing and loyal customers. Thank you from our entire team at Purdys.

We would like to take a moment to express our appreciation for all the front-liners who are working tirelessly for the health of our country. We thank you for showing up at work, for every long shift and every interaction with a patient who is in your care.

We continue to monitor and navigate the public health need, the need for the safety of our Purdys team and our customers’ needs during the COVID-19 global situation. Given the continued risk, our shops will remain closed indefinitely. This includes all 84 Purdys shops across Canada to limit face-to-face interactions and slow the spread of this virus.

We continue to support the operation of purdys.com and online ordering. Due to limited resources and potential increased volume you might experience minimal delays receiving your orders and in the response time from the call center. For the most up-to-date shipping information, please visit purdys.com/shipping-gift-guarantee.

Our Purdys Fundraising program and Group Purchase programs continue to operate as we near the final order deadline date for the Easter season. Thank you to all the returning and new program coordinators who chose Purdys for their initiatives this year.

We will continue to update you here as we adapt to this crisis. See below for the most up-to-date FAQ’s.

Be safe and take care of each other,

Karen Flavelle
CEO Purdys Chocolatier

Media Inquiries
Kriston Dean
VP Merchandising and Marketing

If you'd like to place an order by phone, please call 1.888.478.7397.

March 16th 2020

We're committed to keeping everyone safe.

During the COVID-19 global situation our first and foremost focus is the care and well-being of our Purdys teams and our customers.

Like many other business leaders, we are navigating an unprecedented situation which comes with difficult decisions.

We have decided to temporarily close all 84 Purdys shops across Canada to further protect our customers and Purdys team with the goal of doing our part to slow the spread of the virus and minimize impact. Our Purdys shops will be closed effective March 17th to March 31st, 2020 at which time we will reassess the situation.

We have decided to continue the operation of purdys.com, Purdys Fundraising program and Group Purchase programs, as well as our Factory Kitchen and distribution.

Due to limited resources and potential increased volume you might experience minimal delays receiving your orders and in the response time from the call center. We will continue to monitor and communicate any further impacts to these areas.

Further response plans are in place to allow our team to adjust as needed for our employees and customers’ safety. During this time, we will ensure the care of our Purdys team, both part-time and full-time.

We feel very fortunate to have loyal customers who express concern for our company and our employees. It is not lost on us! We are very proud to work with a team who is solely focused on the care of our customers and our teams!

Be safe and take care of each other!

Karen Flavelle
CEO Purdys Chocolatier

Media Inquiries
Kriston Dean
VP Merchandising and Marketing

If you'd like to place an order by phone, please call 1.888.478.7397.

FAQs
Purdys Customer and Food Safety during COVID-19

Q: How long will your shops be closed for:

A: All 84 shops across the country will remain closed indefinitely to limit face-to-face interactions and slow the spread of the virus.

Q: Can I still order online?

A: You can still process on order online however with limited or no resources to pack and ship your order you can expect minimal delays in receiving your order, order confirmation and shipping details.

Q: Will I still receive my Fundraising and /or Group Purchase order?

A: Yes. We are continuing our operations to support the Fundraising, Group Purchase and Purdys.com orders.

Q: Can I change the delivery date of my Fundraising and/or Group Purchase order?

A: Yes. We can work with you to change the date of your order. Please contact 1-888-478-7397

Q: Can I change the address to which my Fundraising and/or Group Purchase order will be shipped?

A: Yes. We can work with you to change the address of your shipment. Please contact 1-888-478-7397

Q: Are the packaged chocolates safe from contamination?

A: Yes, packaged chocolates are safe.

According to the latest findings from the BC Center for Disease Control and the WHO, the virus is not found to be spread through food but from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes.

These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. Touching an object or surface with the virus on it, then touching your mouth, nose, or eyes before washing your hands.

Confirmed by the CDC Center for Disease Control and Prevention there are no known cases of COVID-19 spreading through food.

Q: Is my order or shipment safe from contamination?

A: Yes, your order or shipment is safe. As the result of the current Coronavirus situation, at Purdys, we have taken further precautionary steps in our retail, factory kitchen and office locations including increased frequency of regular cleaning and sanitation to ensure our product safety and quality will not be compromised.

Confirmed by the CDC Center for Disease Control and Prevention there are no known cases of COVID-19 spreading through food. The virus is not found to be spread through food but from person-to-person.

Q: What steps have been taken to ensure the Purdys shops or facilities are cleaned and sanitized?

A: Purdys chocolates are crafted in our own factory kitchen where we pride ourselves on best in class manufacturing practices including cleaning and sanitation. We have taken further precautionary steps to ensure our customers and our Purdys team’s health and safety is protected in our factory kitchen and office locations.

Q: Can COVID-19 be spread through food or chocolates?

A: According to the latest findings from the BC Center for Disease Control and the WHO, the virus is not found to be spread through food but from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes.

These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. Touching an object or surface with the virus on it, then touching your mouth, nose, or eyes before washing your hands.

Confirmed by the CDC Center for Disease Control and Prevention there are no known cases of COVID-19 spreading through food.