Shipping and Delivery
Warm Weather Shipping
As temperatures rise, we do our best to ensure your chocolate arrives in the best condition possible.
- Orders are packed in insulated containers with reusable ice packs to help keep your chocolate cool and reduce the risk of melting. We only use express delivery services.
- When possible, we highly recommend shipping to a business address rather than a residential address to keep your package in a temperature-controlled environment as long as possible.
- To keep your chocolate from being in transit more than a few days, we are only shipping orders Monday through Thursday.
We guarantee the quality of our products and take great care to ensure your gifts arrive in perfect condition (as if you'd delivered them yourself).
If your order is incorrect or damaged in any way, please call 1.888.478.7397 ext 4 or email customerservice@purdys.com within 15 days of delivery and we will promptly send a replacement. We do not accept returns.
Choose Same-Day Pickup or Delivery with DoorDash
Together with DoorDash, we’re offering same-day pickup and delivery service. Now you can order select chocolates from our special DoorDash menu and pick up your order at your nearest shop, or choose delivery to get treats delivered to your front door—all in the same day! Limited products available.
Find out more here.
Shipping within Canada
We have extended the timeframe in which your order will be processed and shipped to ensure your order meets your delivery expectations and to allow our team to work safely in our fulfillment center.
An order placed today online or by phone will be processed and shipped within 3 business days. This means it could take a total of 5-10 business days to receive your order, depending on the service you select.
Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination. Applicable taxes are applied at checkout. Taxes are calculated according to the destination (i.e. the province or territory where you are sending your gifts).
Canada Shipping Rates
| Method | Product Total | Rate | Delivery |
|---|---|---|---|
| Warm Weather Express | Below $79 | $17 (BC) $20 (Rest of Canada) | 1-5 business days |
| $79 and up | $10 (All of Canada) | ||
| Warm Weather Priority | Up to $500 | $25 (BC) $30 (Rest of Canada) | 1-3 business days |
| $500 and up | Calculated at checkout |
Shipping rates to Nunavut or other remote or rural areas may be higher and will be calculated during checkout based on our cost. These orders may also take longer to arrive.
Simply send us your list and we’ll get your order ready and ship your gifts to each recipient. Call 1.888.478.7397 ext 4 (toll-free) or email sales@purdys.com for assistance.
Shipping to the USA
US orders will be processed and shipped once a week.
Please note that the FDA requires that all orders shipped to the USA must include a recipient's first and last name, even if shipping to a business.
Orders sent to the USA are shipped by Fedex Standard. We cannot ship to PO boxes, or APO/FPO addresses. Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination.
USA Shipping Rates
| Method | Rate | Delivery |
|---|---|---|
| Warm Weather US Standard | $20 | 2-3 business days |
International Shipping
International orders are shipped by air mail. Shipping rates vary by destination. For costs and information on destinations that we ship to, please contact us at 1.888.478.7397 ext 4.
Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.
Purdys Chocolatier is unable to provide estimates for customs fees. Check with your local customs office for more information.
International Shipping Rates
| Method | Rate | Delivery |
|---|---|---|
| Air Mail | Calculated at checkout | 1-3 weeks for most shipments |
Order Cancellation & Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.478.7397 ext 4 and quote your order number.
Order Tracking
When your order is shipped, we’ll send you a tracking email.