Shipping & Gift Guarantee
We craft some pretty awesome chocolates at Purdys Chocolatier, all made with 100% sustainable cocoa, expertly selected ingredients and lots of love. We’re also pros at shipping chocolates—and delivering an exceptional gifting experience.
Most of our orders only take 1-2 business days to process and ship out. We’ve listed typical delivery times below.
We ship within Canada, to the United States and to many other countries around the world.
We offer a few types of shipping options: standard, express and priority (availability depends on where you’re located) so your gifts can arrive when you need them to. You can also request that your order be shipped on a specific date at a later time.
We take great care to ensure your gifts arrive in perfect condition (as if you'd delivered them yourself).
If there are any issues with your order, please call 1.888.478.7397 or email sales@purdys.com within 15 days of delivery.
Mother's Day Order Deadlines
| Province/territory | Standard | Express | Priority |
|---|---|---|---|
| British Columbia | May 7 | May 8 | May 9 |
| Alberta, Saskatchewan, Manitoba (major centres) | May 7 | May 8 | May 9 |
| Ontario & all other provinces (major centres) | May 6 | May 7 | May 9 |
| All other provinces (non-major centres) | May 2 | May 6 | May 7 |
| All provinces (isolated and rural areas) | Apr 24 | May 1 | May 2 |
| United States | May 7 | May 8 | - |
Shipping within Canada
Orders are shipped Standard unless you opt for Express or Priority shipping. Any applicable taxes are applied at checkout. Taxes are calculated according to the destination (i.e. the province or territory where you are sending your gifts).
Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination.
Canada Shipping Rates
| Method | Product Total | Rate | Delivery |
|---|---|---|---|
| Standard | Up to $79 | $10 | 1-2 business days (Vancouver area) 1-5 business day (BC) 5-12 business days (rest of Canada) |
| $79 and up | FREE | ||
| Shipping rates to Nunavut or other remote or rural areas may be higher and will be calculated during checkout based on our cost. These deliveries may also take longer to arrive. | |||
| Express | Up to $500 | $27 | 1-5 business days |
| $500 and up | Calculated at checkout | ||
| Priority | Any amount | Calculated at checkout | 1-3 business days |
FREE shipping on deliveries $79 and up: Merchandise total must be $79 or more per individual address, after discounts and before taxes. Offer limited to online orders on purdys.com shipped Standard Post within Canada. Deliveries must meet Canada Post size and weight requirements. Deliveries under $79 sent via Standard Post within Canada are $10.
Simply send us your list and we’ll get your order ready and ship your gifts to each recipient. Call 1.888.478.7397 (toll-free) or email sales@purdys.com for assistance. Depending on order size, please allow 4-5 business days for us to process and ship your order.
Shipping to the USA
Orders sent to the USA are shipped by Fedex Standard. We cannot ship to PO boxes, or APO/FPO addresses. Shipping is calculated per delivery (shipment to a single address).
USA Shipping Rates
| Method | Rate | Delivery |
|---|---|---|
| Standard | $14 | 5-10 business days |
International Shipping
International orders are shipped by air mail. Shipping rates vary by destination. For costs and information on destinations that we ship to. please contact us at 1.888.478.7397.
Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.
Purdys Chocolatier is unable to provide estimates for customs fees. Check with your local customs office for more information.
International Shipping Rates
| Method | Rate | Delivery |
|---|---|---|
| Air Mail | Calculated at checkout | 1-3 weeks for most shipments |
Order Cancellation & Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.478.7397 and quote your order number.
Order Tracking
When each delivery in your order is shipped, we’ll send you a tracking email.