Shipping and Delivery
All orders are shipped from our warehouse located in Vancouver, BC NOT from individual Purdys Retail Shops.
Enjoy faster shipping to the following cities across Canada this season:
- Vancouver Lower Mainland (specific cities) - 2 business days
- Calgary and Edmonton - 3 business days
- Greater Toronto, Ottawa, Montreal and Gatineau - 4 business days
- Elsewhere in Canada and the United States: see table below
We guarantee the quality of our products and take great care to ensure your gifts arrive in perfect condition (as if you'd delivered them yourself). Exceptions may apply for international shipments as we cannot guarantee the quality of chocolates shipped outside of Canada & US.
If your order is incorrect or damaged in any way, please call 1.888.478.7397 ext 4 or email customerservice@purdys.com within 5 days of delivery and we will promptly send a replacement. Proof of damage is required. We do not accept returns.
Thanksgiving Shipping Deadlines 2024
| Standard | Express | Priority | ||
|---|---|---|---|---|
| Canada | Most of lower mainland: Burnaby, Coquitlam, Delta, Langley, Maple Ridge, New Westminster, North Vancouver, Pitt Meadows, Port Coquitlam, Port Moody, Richmond, Surrey, Vancouver, West Vancouver and White Rock. | OCT 9 | N/A | N/A |
| Calgary and Edmonton. | OCT 8 | N/A | N/A | |
| Rest of British Columbia, rest of Alberta and Saskatchewan. | SEP 30 | OCT 1 | OCT 2 | |
| Greater Toronto Area, Ottawa, Montreal and Gatineau region. | OCT 8 | N/A | N/A | |
| Rest of Ontario, rest of Quebec and Manitoba. | SEP 26 | SEP 27 | OCT 2 | |
| Atlantic Provinces. | SEP 25 | SEP 26 | SEP 27 | |
| Northern & remote areas. | SEP 16 | SEP 20 | SEP 24 | |
| United States | All locations. | SEP 24 | OCT 01 | OCT 08 (UP TO 12PM) |
Halloween Shipping Deadlines 2024
| Standard | Express | Priority | ||
|---|---|---|---|---|
| Canada | Most of lower mainland: Burnaby, Coquitlam, Delta, Langley, Maple Ridge, New Westminster, North Vancouver, Pitt Meadows, Port Coquitlam, Port Moody, Richmond, Surrey, Vancouver, West Vancouver and White Rock. | OCT 28 | N/A | N/A |
| Calgary and Edmonton. | OCT 26 | N/A | N/A | |
| Rest of British Columbia, rest of Alberta and Saskatchewan. | OCT 22 | OCT 23 | OCT 24 | |
| Greater Toronto Area, Ottawa, Montreal and Gatineau region. | OCT 26 | N/A | N/A | |
| Rest of Ontario, rest of Quebec and Manitoba. | OCT 18 | OCT 21 | OCT 22 | |
| Atlantic Provinces. | OCT 16 | OCT 17 | OCT 18 | |
| Northern & remote areas. | OCT 8 | OCT 11 | OCT 14 | |
| United States | All locations. | OCT 14 | OCT 22 | OCT 22 (UP TO 12PM) |
Shipping within Canada
We have extended the timeframe in which your order will be processed and shipped to ensure your order meets your delivery expectations and to allow our team to work safely in our fulfillment center.
An order placed today online or by phone will be processed and shipped out from us within 3 business days. This means it could take a total of 5-10 business days to receive your order, depending on the service you select.
Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination. Applicable taxes are applied at checkout. Taxes are calculated according to the destination (i.e. the province or territory where you are sending your gifts).
Canada Shipping Rates
| Method | Product Total | Rate | Expected Delivery |
|---|---|---|---|
| Standard | Up to $99 | $10 | 5-10 business days |
| $99 and up | FREE | ||
| Express | Any amount | $19 | 5-7 business days |
| Priority | Up to $500 | $24 | 3-7 business days |
| $500 and up | Calculated at checkout | ||
| Above rates exclude Nunavut and other remote or rural areas; shipping rates to Nunavut start at $22 and will be calculated during checkout based on our cost. Deliveries to remote or rural areas may take longer to arrive. |
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FREE Shipping on Deliveries $99 and Up Merchandise total must be $99 or more per individual address, after discounts and before taxes.
For multi-ship, shipping will be calculated based on each individual mailing address.
Simply send us your list and we’ll get your order ready and ship your gifts to each recipient. Call 1.888.478.7397 ext 4 (toll-free) or email sales@purdys.com for assistance.
Choose Same-Day Pickup or Delivery with DoorDash
Together with DoorDash, we’re offering same-day pickup and delivery service. Now you can order select chocolates from our special DoorDash menu and pick up your order at your nearest shop, or choose delivery to get treats delivered to your front door—all in the same day! Limited products available.
Find out more here.
Shipping to the USA
US orders will be processed and shipped out once weekly.
Orders submitted by end of day Mondays will ship out that same week. Some exceptions apply.
Please note that the FDA requires that all orders shipped to the USA must include a recipient's first and last name, even if shipping to a business.
Orders sent to the USA are shipped by Fedex Standard. We cannot ship to PO boxes, or APO/FPO addresses. Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination.
USA Shipping Rates
| Method | Rate | Delivery |
|---|---|---|
| Standard | $20 | 5-10 business days |
International Shipping
International orders are shipped by air mail. Shipping rates vary by destination. Calculated shipping fees will appear upon checkout prior to being required to submit payment.
We have carefully evaluated various factors, including impacts to the freshness of our chocolates, order volume, customer value, and the intricacies involved in delivering our food products directly to consumers overseas. As a result, we will no longer be delivering to some international destinations we previously serviced.
We will continue to service the following countries: Canada, United States, UK, Japan, Australia, Netherlands & Germany
For further questions, please call 1-888-478-7397 EXT 4 to connect with a Customer Service Specialist.
We do not guarantee that the chocolates will arrive in perfect condition - they can sometimes be crushed or melted in transit or often opened while being held at customs. International shipments do not qualify for our quality gift guarantee or our shipping guarantee. International shipments will not be replaced or refunded. Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.
Purdys Chocolatier is unable to provide estimates for customs fees. Check with your local customs office for more information.
International Shipping Rates
| Method | Rate | Delivery |
|---|---|---|
| Air Mail | Calculated at checkout | 1-3 weeks for most shipments |
Order Cancellation & Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.478.7397 ext 4 and quote your order number.
Order Tracking
When your order is shipped, we’ll send you a tracking email.