Shipping & Gift Guarantee
If you'd like us to hold your order for a future delivery date, add a Delivery Date Request at checkout specifying approximately when you'd like your order to arrive.
Get all your Christmas shopping done early with seasonal pre-orders.
Chocolates on pre-order aren't ready to ship yet (because we're still hard at work making them at our Factory Kitchen!). Each pre-order has an estimated availability for shipping date which is when the chocolates should be ready to ship to you. This date is found at the top of the product page; please make note of the date and the estimated shipping time before purchasing. Estimated availability might also change but we do our best to keep to the schedule.
When you purchase seasonal pre-orders:
- Your credit card is charged when you place your order.
- We ship your entire order together when all products become available to ship and notify you by email. This may take up to 5 weeks. When placing pre-orders, you agree to these terms.
- If you'd like us to hold your order until closer to the holidays, add a Delivery Date Request at checkout specifying approximately when you'd like your order to arrive (e.g. mid December).
If your order includes both pre-order and in-stock items:
To receive in-stock items immediately, please select the Ship to Multiple Addresses tab during checkout and place your seasonal pre-orders in a separate shipment, even if you're shipping all your products to the same address. We will notify you by email when each shipment is sent.
Questions about pre-orders?
- Live chat with one of our customer service specialists.
- Email firstname.lastname@example.org and include "Seasonal pre-order" in the subject line.
- Call 1.888.478.7397 ext. 4 to reach a customer service specialist.
We guarantee the quality of our products and take great care to ensure your gifts arrive in perfect condition (as if you'd delivered them yourself).
If your order is incorrect or damaged in any way, please call 1.888.478.7397 ext 4 or email email@example.com within 15 days of delivery and we will promptly send a replacement. We do not accept returns.
Christmas Shipping Deadlines
|Canada||British Columbia & Ontario|
|Other provinces (major urban centres)|
|Other provinces (non-major urban centres)||Dec 12||Dec 15||Dec 17|
|Northern & remote areas||Dec 3||Dec 11||Dec 11|
|United States||All locations||Dec 15||Dec 16||Dec 18|
(Latest 2 PM)
Shipping within Canada
Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination. Applicable taxes are applied at checkout. Taxes are calculated according to the destination (i.e. the province or territory where you are sending your gifts).
Canada Shipping Rates
|Method||Product Total||Rate||Expected Delivery|
|Standard||Up to $79||$10||2 business days (Vancouver GVRD, Toronto GTA)|
2-4 business days (BC, AB, ON, QC)
5-10 business days (rest of Canada)
|$79 and up||FREE|
|Express||Any amount||$17||2-4 business days|
|Priority||Up to $500||$22||1-3 business days|
|$500 and up||Calculated at checkout|
|Above rates exclude Nunavut; shipping rates to Nunavut start at $15 and will be calculated during checkout based on our cost. |
Deliveries to remote or rural areas may take longer to arrive.
FREE Shipping on Deliveries $79 and Up Merchandise total must be $79 or more per individual address, after discounts and before taxes.
For multi-ship, shipping will be calculated based on each individual mailing address.
Offer limited to online and phone orders through 1.888.478.7397 ext 4 shipped Standard within Canada. Purchase amounts under $79 sent via Standard within Canada are $10.
Shipping to the USA
Orders sent to the USA are shipped by Fedex Standard. We cannot ship to PO boxes, or APO/FPO addresses. Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination.
USA Shipping Rates
|Standard||$14||5-10 business days|
International orders are shipped by air mail. Shipping rates vary by destination. For costs and information on destinations that we ship to, please contact us at 1.888.478.7397 ext 4.
Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.
Purdys Chocolatier is unable to provide estimates for customs fees. Check with your local customs office for more information.
International Shipping Rates
|Air Mail||Calculated at checkout||1-3 weeks for most shipments|
Order Cancellation & Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.478.7397 ext 4 and quote your order number.
When your order is shipped, we’ll send you a tracking email.