Shipping & Gift Guarantee
For updates and information on Covid-19, please click here
We’re doing our best to continue to serve our valued customers during this challenging time. As our shipping partners experience long delays, we’re unable to make any guarantees on shipping timelines.
The information below is an estimate and subject to delays by our carriers.
We guarantee the quality of our products and take great care to ensure your gifts arrive in perfect condition (as if you'd delivered them yourself).
If your order is incorrect or damaged in any way, please call 1.888.478.7397 ext 4 or email firstname.lastname@example.org within 15 days of delivery and we will promptly send a replacement. We do not accept returns.
Christmas Shipping Deadlines
|Canada||British Columbia, Alberta Saskatchewan||Dec 14||Dec 15||Dec 16|
|Manitoba, Ontario, Quebec||Dec 10||Dec 14||Dec 16|
|Maritime Provinces||Dec 9||Dec 10||Dec 14|
|Northern & remote areas||Dec 1||Dec 9||Dec 9|
|United States||All locations||Dec 9||Dec 14||Dec 16|
Shipping within Canada
We have extended the timeframe in which your order will be processed and shipped to ensure your order meets your delivery expectations and to allow our team to work safely in our fulfillment center.
An order placed today online or by phone will be processed and shipped within 3 business days. This means it could take a total of 3-6 business days to receive your order, depending on the service you select.
Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination. Applicable taxes are applied at checkout. Taxes are calculated according to the destination (i.e. the province or territory where you are sending your gifts).
Canada Shipping Rates
|Method||Product Total||Rate||Expected Delivery|
|Standard||Up to $99||$10||5-10 business days|
|$99 and up||FREE|
|Express||Any amount||$17||5-7 business days|
|Priority||Up to $500||$22||5-7 business days|
|$500 and up||Calculated at checkout|
|Above rates exclude Nunavut; shipping rates to Nunavut start at $15 and will be calculated during checkout based on our cost. |
Deliveries to remote or rural areas may take longer to arrive.
FREE Shipping on Deliveries $99 and Up Merchandise total must be $99 or more per individual address, after discounts and before taxes.
For multi-ship, shipping will be calculated based on each individual mailing address.
Offer limited to online and phone orders through 1.888.478.7397 ext 4 shipped Standard within Canada. Purchase amounts under $99 sent via Standard within Canada are $10.
Shipping to the USA
US orders will be processed and shipped once a week.
Please note that the FDA requires that all orders shipped to the USA must include a recipient's first and last name, even if shipping to a business.
Orders sent to the USA are shipped by Fedex Standard. We cannot ship to PO boxes, or APO/FPO addresses. Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination.
USA Shipping Rates
|Standard||$14||5-10 business days|
International orders are shipped by air mail. Shipping rates vary by destination. For costs and information on destinations that we ship to, please contact us at 1.888.478.7397 ext 4.
Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.
Purdys Chocolatier is unable to provide estimates for customs fees. Check with your local customs office for more information.
International Shipping Rates
|Air Mail||Calculated at checkout||1-3 weeks for most shipments|
Order Cancellation & Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.478.7397 ext 4 and quote your order number.
When your order is shipped, we’ll send you a tracking email.