Shipping & Gift Guarantee
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If you'd like us to hold your order for a future delivery date, add a Delivery Date Request at checkout specifying approximately when you'd like your order to arrive.
We guarantee the quality of our products and take great care to ensure your gifts arrive in perfect condition (as if you'd delivered them yourself).
If your order is incorrect or damaged in any way, please call 1.888.478.7397 ext 4 or email sales@purdys.com within 15 days of delivery and we will promptly send a replacement. We do not accept returns.
Curbside Pick Up
Curbside Pick Up is now available at our Factory Shop in Vancouver. Learn more here.
Easter Shipping Deadlines
Our Easter order deadlines have now passed. We're currently experiencing a high volume of orders with limited staffing. We are trying our best but please note that your order may not make it in time for Easter. We’d still love to pack your chocolates for you.
Please expect delays in our Call Center and email responses from our Customer Service Representatives. We're working hard to best serve you and your support means a lot.
| Standard | Express | Priority | ||
|---|---|---|---|---|
| Canada | British Columbia & Ontario | Apr 3 | Apr 3 | Apr 3 |
| Other provinces (major urban centres) | ||||
| Other provinces (non-major urban centres) | Apr 1 | Apr 1 | Apr 1 | |
| Northern & remote areas | Mar 29 | Mar 29 | Mar 29 | |
| United States | All locations | Apr 1 | Apr 1 | Apr 1 (Latest 2pm) |
Team Appreciation Gifts Deadlines
| Standard | Express | Priority | ||
|---|---|---|---|---|
| Canada | British Columbia & Ontario | Apr 15 | Apr 16 | Apr 19 |
| Other provinces (major urban centres) | ||||
| Other provinces (non-major urban centres) | Apr 13 | Apr 14 | Apr 16 | |
| Northern & remote areas | Apr 1 | Apr 12 | Apr 12 | |
| United States | All locations | Apr 13 | Apr 14 | Apr 14 (Latest 2pm) |
Mother's Day Shipping Deadlines
| Standard | Express | Priority | ||
|---|---|---|---|---|
| Canada | British Columbia & Ontario | May 4 | May 5 | May 6 |
| Other provinces (major urban centres) | ||||
| Other provinces (non-major urban centres) | Apr 30 | May 3 | May 5 | |
| Northern & remote areas | Apr 21 | Apr 29 | Apr 29 | |
| United States | All locations | Apr 23 | May 4 | May 5 (Latest 2pm) |
Shipping within Canada
Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination. Applicable taxes are applied at checkout. Taxes are calculated according to the destination (i.e. the province or territory where you are sending your gifts).
Canada Shipping Rates
| Method | Product Total | Rate | Expected Delivery |
|---|---|---|---|
| Standard | Up to $79 | $10 | 2 business days (Vancouver GVRD, Toronto GTA) 2-4 business days (BC, AB, ON, QC) 5-10 business days (rest of Canada) |
| $79 and up | FREE | ||
| Express | Any amount | $17 | 2-4 business days |
| Priority | Up to $500 | $22 | 1-3 business days |
| $500 and up | Calculated at checkout | ||
| Above rates exclude Nunavut; shipping rates to Nunavut start at $15 and will be calculated during checkout based on our cost. Deliveries to remote or rural areas may take longer to arrive. | |||
FREE Shipping on Deliveries $79 and Up Merchandise total must be $79 or more per individual address, after discounts and before taxes.
For multi-ship, shipping will be calculated based on each individual mailing address.
Offer limited to online and phone orders through 1.888.478.7397 ext 4 shipped Standard within Canada. Purchase amounts under $79 sent via Standard within Canada are $10.
Simply send us your list and we’ll get your order ready and ship your gifts to each recipient. Call 1.888.478.7397 ext 4 (toll-free) or email sales@purdys.com for assistance.
Shipping to the USA
Please note that the FDA requires that all orders shipped to the USA must include a recipient's first and last name, even if shipping to a business.
Orders sent to the USA are shipped by Fedex Standard. We cannot ship to PO boxes, or APO/FPO addresses. Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination.
USA Shipping Rates
| Method | Rate | Delivery |
|---|---|---|
| Standard | $14 | 5-10 business days |
International Shipping
International orders are shipped by air mail. Shipping rates vary by destination. For costs and information on destinations that we ship to, please contact us at 1.888.478.7397 ext 4.
Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.
Purdys Chocolatier is unable to provide estimates for customs fees. Check with your local customs office for more information.
International Shipping Rates
| Method | Rate | Delivery |
|---|---|---|
| Air Mail | Calculated at checkout | 1-3 weeks for most shipments |
Order Cancellation & Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.478.7397 ext 4 and quote your order number.
Order Tracking
When your order is shipped, we’ll send you a tracking email.