Gift cards now available online. Shop now

FREE shipping on deliveries $79+. Delivery update

SearchClose

Shipping & Gift Guarantee

Delivery Update

Purdys is committed to getting your packages delivered despite the recent Canada Post labour disruption. Wherever possible Purdys orders across Canada are delivered by fast, reliable, secure courier companies, and we are continuing to do everything we can to ensure your packages arrive at their destination for the holidays.

To ensure your orders get delivered before December 24th, please order as early as possible! We also encourage you to purchase in shop if you are able to.

General Information:

    Q: I placed my order on purdys.com, when should I expect it? How do I know where it is?
    We’re working hard to ensure that your packages arrive for the holidays. The tracking number provided in your shipping confirmation email usually provides the most accurate information available regarding expected delivery date. However in some cases, as we are using alternative carriers, you may not be able to track your packages through your shipping email.

    You’re also welcome to call us any time if you have questions.

    Q: I have an order needed to be delivered on a specific day, date or week, is this possible?
    Currently, we’re not able to guarantee delivery date, given the impact of the Canada Post strike on all Canadian postal carriers. We recommend that you place your orders as early as possible or make your purchase from your nearest Purdys shop.

    Q: Does this impact Express / Priority shipping?
    Unfortunately, yes. All shipping methods within Canada are affected.

    Q: Will there be increased shipping costs?
    No – delivery costs will remain the same during this time.

    Q: Can I order online and pick-up in store?
    Not at this time. Please call your local shop directly if you would like to order and pick-up from that location.

Purdys Gift Guarantee

We guarantee the quality of our products and take great care to ensure your gifts arrive in perfect condition (as if you'd delivered them yourself).

If your order is incorrect or damaged in any way, please call 1.888.478.7397 ext 4 or email sales@purdys.com within 15 days of delivery and we will promptly send a replacement. We do not accept returns.

Shipping within Canada

Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination. Applicable taxes are applied at checkout. Taxes are calculated according to the destination (i.e. the province or territory where you are sending your gifts).

Canada Shipping Rates

Customers may experience delays in receiving deliveries due to the recent Canada Post labour disruption.
MethodProduct TotalRateExpected Delivery
StandardUp to $79$101-5 business days (BC)
5-12 business days (rest of Canada)
$79 and upFREE
ExpressAny amount$172-5 business days (BC)
2-7 business days (rest of Canada)
PriorityUp to $500$221-3 business days (BC)
1-5 business days (rest of Canada)
$500 and upCalculated at checkout
Above rates exclude Nunavut; shipping rates to Nunavut start at $15 and will be calculated during checkout based on our cost.
Deliveries to remote or rural areas may take longer to arrive.

FREE Shipping on Deliveries $79 and Up Merchandise total must be $79 or more per individual address, after discounts and before taxes. Offer limited to online and phone orders through 1.888.478.7397 ext 4 shipped Standard within Canada. Purchase amounts under $79 sent via Standard within Canada are $10.


Lots of gifts to send?

Simply send us your list and we’ll get your order ready and ship your gifts to each recipient. Call 1.888.478.7397 ext 4 (toll-free) or email sales@purdys.com for assistance.

Shipping to the USA

Orders sent to the USA are shipped by Fedex Standard. We cannot ship to PO boxes, or APO/FPO addresses. Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination.

USA Shipping Rates

MethodRateDelivery
Standard$145-10 business days
International Shipping

International orders are shipped by air mail. Shipping rates vary by destination. For costs and information on destinations that we ship to, please contact us at 1.888.478.7397 ext 4.

Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Purdys Chocolatier is unable to provide estimates for customs fees. Check with your local customs office for more information.

International Shipping Rates

MethodRateDelivery
Air MailCalculated at checkout1-3 weeks for most shipments

Order Cancellation & Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.478.7397 ext 4 and quote your order number.

Order Tracking

When your order is shipped, we’ll send you a tracking email.