Shipping and Delivery
All orders are shipped from our warehouse located in Vancouver, BC NOT from individual Purdys Retail Shops.
We guarantee the quality of our products and take great care to ensure your gifts arrive in perfect condition (as if you'd delivered them yourself). Exceptions may apply for international shipments as we cannot guarantee the quality of chocolates shipped outside of Canada & US.
If your order is incorrect or damaged in any way, please call 1.888.478.7397 ext 4 or email customerservice@purdys.com within 15 days of delivery and we will promptly send a replacement. We do not accept returns.
Thanksgiving Shipping Deadlines
| Standard | Express | Priority | ||
|---|---|---|---|---|
| Canada | British Columbia, Alberta Saskatchewan | Sep 28 | Sep 30 | Oct 3 |
| Manitoba, Ontario, Quebec | Sep 26 | Sep 27 | Sep 30 | |
| Atlantic Provinces | Sep 23 | Sep 26 | Sep 28 | |
| Northern & remote areas | Sep 15 | Sep 23 | Sep 23 | |
| United States | All locations | Sep 27 | Oct 4 | Oct 5 (up to 12 pm) |
Halloween Shipping Deadlines
| Standard | Express | Priority | ||
|---|---|---|---|---|
| Canada | British Columbia, Alberta Saskatchewan | Oct 20 | Oct 21 | Oct 24 |
| Manitoba, Ontario, Quebec | Oct 18 | Oct 19 | Oct 21 | |
| Atlantic Provinces | Oct 17 | Oct 18 | Oct 20 | |
| Northern & remote areas | Oct 7 | Oct 17 | Oct 17 | |
| United States | All locations | Oct 18 | Oct 25 | Oct 26 (up to 12 pm) |
Choose Same-Day Pickup or Delivery with DoorDash
Together with DoorDash, we’re offering same-day pickup and delivery service. Now you can order select chocolates from our special DoorDash menu and pick up your order at your nearest shop, or choose delivery to get treats delivered to your front door—all in the same day! Limited products available.
Find out more here.
Shipping within Canada
We have extended the timeframe in which your order will be processed and shipped to ensure your order meets your delivery expectations and to allow our team to work safely in our fulfillment center.
An order placed today online or by phone will be processed and shipped within 3 business days. This means it could take a total of 5-10 business days to receive your order, depending on the service you select.
Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination. Applicable taxes are applied at checkout. Taxes are calculated according to the destination (i.e. the province or territory where you are sending your gifts).
Canada Shipping Rates
| Method | Product Total | Rate | Expected Delivery |
|---|---|---|---|
| Standard | Up to $99 | $10 | 5-10 business days |
| $99 and up | FREE | ||
| Express | Any amount | $17 | 5-7 business days |
| Priority | Up to $500 | $22 | 5-7 business days |
| $500 and up | Calculated at checkout | ||
| Above rates exclude Nunavut; shipping rates to Nunavut start at $15 and will be calculated during checkout based on our cost. Deliveries to remote or rural areas may take longer to arrive. | |||
FREE Shipping on Deliveries $99 and Up Merchandise total must be $99 or more per individual address, after discounts and before taxes.
For multi-ship, shipping will be calculated based on each individual mailing address.
Offer limited to online and phone orders through 1.888.478.7397 ext 4 shipped Standard within Canada. Purchase amounts under $99 sent via Standard within Canada are $10.
Simply send us your list and we’ll get your order ready and ship your gifts to each recipient. Call 1.888.478.7397 ext 4 (toll-free) or email sales@purdys.com for assistance.
Shipping to the USA
US orders will be processed and shipped once a week.
Please note that the FDA requires that all orders shipped to the USA must include a recipient's first and last name, even if shipping to a business.
Orders sent to the USA are shipped by Fedex Standard. We cannot ship to PO boxes, or APO/FPO addresses. Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination.
USA Shipping Rates
| Method | Rate | Delivery |
|---|---|---|
| Standard | $14 | 5-10 business days |
International Shipping
International orders are shipped by air mail. Shipping rates vary by destination. For costs and information on destinations that we ship to, please contact us at 1.888.478.7397 ext 4.
We do not guarantee that the chocolates will arrive in perfect condition - they can sometimes be crushed or melted in transit or often opened while being held at customs. International shipments will not be replaced or refunded. Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.
Purdys Chocolatier is unable to provide estimates for customs fees. Check with your local customs office for more information.
International Shipping Rates
| Method | Rate | Delivery |
|---|---|---|
| Air Mail | Calculated at checkout | 1-3 weeks for most shipments |
Order Cancellation & Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.478.7397 ext 4 and quote your order number.
Order Tracking
When your order is shipped, we’ll send you a tracking email.