Shipping & Gift Guarantee
For updates and information on Covid-19, please click here
We’re doing our best to continue to serve our valued customers during this challenging time. As our shipping partners experience long delays, we’re unable to make any guarantees on shipping timelines.
The information below is an estimate and subject to delays by our carriers.
Seasonal Pre-orders
Get all your Fall shopping done early with seasonal pre-orders.
Chocolates on pre-order aren't ready to ship yet (because we're still hard at work making them at our Factory Kitchen!). Each pre-order has an estimated availability for shipping date which is when the chocolates should be ready to ship to you. This date is found at the top of the product page; please make note of the date and the estimated shipping time before purchasing. Estimated availability might also change but we do our best to keep to the schedule.
When you purchase seasonal pre-orders:
- Your credit card is charged when you place your order.
- We ship your entire order together when all products become available to ship and notify you by email. This may take up to 5 weeks. When placing pre-orders, you agree to these terms.
- If you'd like us to hold your order until closer to the holidays, add a Delivery Date Request at checkout specifying approximately when you'd like your order to arrive (e.g. mid December).
If your order includes both pre-order and in-stock items:
To receive in-stock items immediately, please select the Ship to Multiple Addresses tab during checkout and place your seasonal pre-orders in a separate shipment, even if you're shipping all your products to the same address. We will notify you by email when each shipment is sent.
Questions about pre-orders?
- Live chat with one of our customer service specialists.
- Email sales@purdys.com and include "Seasonal pre-order" in the subject line.
- Call 1.888.478.7397 ext. 4 to reach a customer service specialist.
We guarantee the quality of our products and take great care to ensure your gifts arrive in perfect condition (as if you'd delivered them yourself).
If your order is incorrect or damaged in any way, please call 1.888.478.7397 ext 4 or email sales@purdys.com within 15 days of delivery and we will promptly send a replacement. We do not accept returns.
Thanksgiving Shipping Deadlines
| Standard | Express | Priority | ||
|---|---|---|---|---|
| Canada | British Columbia, Alberta Saskatchewan | Oct 1 | Oct 4 | Oct 5 |
| Manitoba, Ontario, Quebec | Sep 29 | Sep 30 | Oct 4 | |
| Maritime Provinces | Sep 28 | Sep 29 | Oct 1 | |
| Northern & remote areas | Sep 20 | Sep 28 | Sep 28 | |
| United States | All locations | Sep 28 | Oct 5 | Oct 6 (Latest 2 pm) |
Halloween Shipping Deadlines
| Standard | Express | Priority | ||
|---|---|---|---|---|
| Canada | British Columbia, Alberta Saskatchewan | Oct 22 | Oct 25 | Oct 26 |
| Manitoba, Ontario, Quebec | Oct 20 | Oct 21 | Oct 25 | |
| Maritime Provinces | Oct 19 | Oct 20 | Oct 22 | |
| Northern & remote areas | Oct 11 | Oct 19 | Oct 19 | |
| United States | All locations | Oct 19 | Oct 26 | Oct 27 (Latest 2 pm) |
Shipping within Canada
We have extended the timeframe in which your order will be processed and shipped to ensure your order meets your delivery expectations and to allow our team to work safely in our fulfillment center.
An order placed today online or by phone will be processed and shipped within 3 business days. This means it could take a total of 3-6 business days to receive your order, depending on the service you select.
Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination. Applicable taxes are applied at checkout. Taxes are calculated according to the destination (i.e. the province or territory where you are sending your gifts).
Canada Shipping Rates
| Method | Product Total | Rate | Expected Delivery |
|---|---|---|---|
| Standard | Up to $99 | $10 | 5-10 business days |
| $99 and up | FREE | ||
| Express | Any amount | $17 | 5-7 business days |
| Priority | Up to $500 | $22 | 5-7 business days |
| $500 and up | Calculated at checkout | ||
| Above rates exclude Nunavut; shipping rates to Nunavut start at $15 and will be calculated during checkout based on our cost. Deliveries to remote or rural areas may take longer to arrive. | |||
FREE Shipping on Deliveries $99 and Up Merchandise total must be $99 or more per individual address, after discounts and before taxes.
For multi-ship, shipping will be calculated based on each individual mailing address.
Offer limited to online and phone orders through 1.888.478.7397 ext 4 shipped Standard within Canada. Purchase amounts under $99 sent via Standard within Canada are $10.
Simply send us your list and we’ll get your order ready and ship your gifts to each recipient. Call 1.888.478.7397 ext 4 (toll-free) or email sales@purdys.com for assistance.
Shipping to the USA
US orders will be processed and shipped once a week.
Please note that the FDA requires that all orders shipped to the USA must include a recipient's first and last name, even if shipping to a business.
Orders sent to the USA are shipped by Fedex Standard. We cannot ship to PO boxes, or APO/FPO addresses. Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination.
USA Shipping Rates
| Method | Rate | Delivery |
|---|---|---|
| Standard | $14 | 5-10 business days |
International Shipping
International orders are shipped by air mail. Shipping rates vary by destination. For costs and information on destinations that we ship to, please contact us at 1.888.478.7397 ext 4.
Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.
Purdys Chocolatier is unable to provide estimates for customs fees. Check with your local customs office for more information.
International Shipping Rates
| Method | Rate | Delivery |
|---|---|---|
| Air Mail | Calculated at checkout | 1-3 weeks for most shipments |
Order Cancellation & Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.478.7397 ext 4 and quote your order number.
Order Tracking
When your order is shipped, we’ll send you a tracking email.