Most e-gift cards are delivered within 5 minutes of placing the order. However, email carriers and other issues can cause delays. If an e-gift card is not received within 4 hours, please contact purdyschocolatier@buyatab.com or call 1.855.908.3578.

If you sent the gift card to another person, you will get a confirmation email (but not the email with the virtual gift card link). If you would like to resend the email to the recipient, you’ll find instructions in the confirmation email.

When you or your recipient receives the email with the link to the e-gift card, click the link to view the card. To redeem in shop, you can either print the e-gift card or open it on your mobile phone and show it at checkout. To redeem online, enter the gift card number and PIN at checkout.

Gift card orders generally ship within 1-2 business days and you’ll receive a shipping email when your order has been sent. Delivery times are as follows:

Standard ($5.29): 5-7 business days
Expedited ($18.29): 2-3 business days
Expedited shipments include tracking so delivery status can be checked online.

You can check the balance of a gift card online or in any Purdys shop.

Yes, your gift card can be redeemed online or in any of our shops across Canada. Physical gift cards must be present at the time of purchase.

Purdys gift cards never expire and there are no activation, service or inactivity fees.

Gift cards cannot be exchanged or returned for cash, credit or cheque.

You can load anywhere between $10 and $500 on an e-gift card and anywhere between $25 and $500 on a physical gift card. In shops, you can load anywhere between $5 and $500 on a physical gift card.

Lost or stolen gift cards cannot be replaced. Please treat your gift card like cash.