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Accessibility for Ontarians with Disabilities Act (AODA)
This 2014-2021 multi-year accessibility plan outlines the policies and practices Purdys Chocolatier will put in place to ensure equal access to our facilities, products and services for people with disabilities.
Purdys Chocolatier is committed to providing a respectful and accessible environment for customers and employees. We are committed to treating people with disabilities in a way that provides equal opportunity and allows them to maintain their dignity and independence.
Purdys Chocolatier is committed to meeting its current and ongoing obligations under the Accessibility for Ontarians with Disabilities Act (AODA) by identifying, removing and preventing barriers to accessibility and meeting the needs of people with disabilities in a timely manner.
Accessible Customer Service Policy
Purdys Chocolatier has implemented an Accessible Customer Service Policy to ensure customers with disabilities are treated with dignity and respect and provided equal opportunity to access our facilities, products and services.
Training
Purdys Chocolatier will provide accessible customer service training to all employees based on the Accessibility for Ontarians with Disabilities Act, 2005, which also covers aspects of the human rights code pertaining to people with disabilities. We will train employees on accessibility as it relates to their position. Employees will also receive training on any changes to the legislation as its enacted and when we make changes to our accessible customer service policies.
Self Service Kiosks
Purdys Chocolatier currently does not utilize self-service kiosks. We will consider the needs of individuals with disabilities if the company opts to utilize kiosks in the future.
Support Persons, Assistive Devices & Service Animals
People with disabilities may use their personal assistive devices or be accompanied by a support person when accessing our facilities, products, and services. Service animals are allowed in the areas of our premises that are open to the public.
Information & Communications
Purdys Chocolatier is committed to communicating with people with disabilities in ways that considers their disability and will work with the individual to determine the appropriate method of communication to utilize. Purdys Chocolatier will ensure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports upon request.
We believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
Employment
Purdys Chocolatier is committed to accommodating individuals with disabilities during the recruitment processes and during employment.
Purdys Chocolatier will continue to provide individual accommodation and return to work plans for employees who have been absent due to a disability. When applicable, the company will provide customized emergency information to support an employee with a disability during an emergency. The company will continue to identify and remove other accessibility barriers impacting employment.
Design of Public Spaces
Purdys Chocolatier meets the Accessibility Standards for the design of public spaces when making major modifications to its public spaces. The company will provide notice when there is a disruption to services that are usually used by individuals with disabilities. The notice will include the reason for the disruption, anticipated duration, and a description of alternate services if available.
Further Information & FeedbackPurdys Chocolatier welcomes feedback on facilities, products, and services from people with disabilities. To provide feedback or inquire about more information on our accessibility plan, please contact Purdys Chocolatier through the following methods:
- Email: customerservice@purdys.com
- Phone: 1.866.477.8739
- Online: www.purdys.com
Purdys Chocolatier will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
The company will consider feedback carefully; where appropriate, Purdys Chocolatier will respond directly to the customer within a reasonable period.
Purdys Chocolatier will provide copies of the documents required under the Accessibility for Ontarians with Disabilities Act, 2005 upon request. Please provide notification in advance if you require the documents in an accessible format.
Multi-Year Accessibility Plan and Policies for Purdys Chocolatier
Accessibility for Ontarians with Disabilities Act (AODA)
This 2014-2021 multi-year accessibility plan outlines the policies and practices Purdys Chocolatier will put in place to ensure equal access to our facilities, products and services for people with disabilities.
Purdys Chocolatier is committed to providing a respectful and accessible environment for customers and employees. We are committed to treating people with disabilities in a way that provides equal opportunity and allows them to maintain their dignity and independence.
Purdys Chocolatier is committed to meeting its current and ongoing obligations under the Accessibility for Ontarians with Disabilities Act (AODA) by identifying, removing and preventing barriers to accessibility and meeting the needs of people with disabilities in a timely manner.
Accessible Customer Service Policy
Purdys Chocolatier has implemented an Accessible Customer Service Policy to ensure customers with disabilities are treated with dignity and respect and provided equal opportunity to access our facilities, products and services.
Training
Purdys Chocolatier will provide accessible customer service training to all employees based on the Accessibility for Ontarians with Disabilities Act, 2005, which also covers aspects of the human rights code pertaining to people with disabilities. We will train employees on accessibility as it relates to their position. Employees will also receive training on any changes to the legislation as its enacted and when we make changes to our accessible customer service policies.
Self Service Kiosks
Purdys Chocolatier currently does not utilize self-service kiosks. We will consider the needs of individuals with disabilities if the company opts to utilize kiosks in the future.
Support Persons, Assistive Devices & Service Animals
People with disabilities may use their personal assistive devices or be accompanied by a support person when accessing our facilities, products, and services. Service animals are allowed in the areas of our premises that are open to the public.
Information & Communications
Purdys Chocolatier is committed to communicating with people with disabilities in ways that considers their disability and will work with the individual to determine the appropriate method of communication to utilize. Purdys Chocolatier will ensure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports upon request.
We believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
Employment
Purdys Chocolatier is committed to accommodating individuals with disabilities during the recruitment processes and during employment.
Purdys Chocolatier will continue to provide individual accommodation and return to work plans for employees who have been absent due to a disability. When applicable, the company will provide customized emergency information to support an employee with a disability during an emergency. The company will continue to identify and remove other accessibility barriers impacting employment.
Design of Public Spaces
Purdys Chocolatier meets the Accessibility Standards for the design of public spaces when making major modifications to its public spaces. The company will provide notice when there is a disruption to services that are usually used by individuals with disabilities. The notice will include the reason for the disruption, anticipated duration, and a description of alternate services if available.
Further Information & FeedbackPurdys Chocolatier welcomes feedback on facilities, products, and services from people with disabilities. To provide feedback or inquire about more information on our accessibility plan, please contact Purdys Chocolatier through the following methods:
- Email: customerservice@purdys.com
- Phone: 1.866.477.8739
- Online: www.purdys.com
Purdys Chocolatier will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
The company will consider feedback carefully; where appropriate, Purdys Chocolatier will respond directly to the customer within a reasonable period.
Purdys Chocolatier will provide copies of the documents required under the Accessibility for Ontarians with Disabilities Act, 2005 upon request. Please provide notification in advance if you require the documents in an accessible format.